56K Faxmodem Quick Installation Guide English Français Deutsch Italiano Nederlands Español Part Number R24.0386.00 Model #5630 Table of Contents English ................................................................................... 4 Français ................................................................................ 14 Deutsch ................................................................................ 24 Italiano ................................................................................. 34 Nederlands ........................................................................... 44 Español ................................................................................. 54 U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173 No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as "Commercial Computer Software" as defined in DFARS 252.227-7014 (June 1995) or as a "commercial item" as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. Copyright © 2003 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. All other company and product names may be trademarks of the respective companies with which they are associated. English 4 All Windows Operating Systems Installation Step1: Prepare for installation NOT NOT E : Before you begin, we recommend you uninstall any other modems you have in your system. Refer to your previous modem's documentation for instructions. Write down your new U.S. Robotics modem's serial number, which is located on the white bar code sticker on the modem and on the modem's box. If you ever need to call our Technical Support department, you will need this number to receive assistance. Step 2: Connect the modem to the computer. Shut down your computer and connect the serial modem cable to the modem and the computer. Step 3: Connect the modem to an analogue phone line. Plug one end of the provided phone cord into the jack on the modem and plug the other end into an analogue phone wall jack. WAR N I NG The phone socket you use must be for an A N ALO G UE phone line. Most NG: office phones are wired through DIGITA L lines. Be sure you know what type of line DIGIT ITA you have. The modem will be damaged if you use a digital phone line. Step 4: Plug in the modem's power supply. Plug the power supply into the jack on the modem and the other end into an electrical outlet. Turn on the modem. The power button (labeled Power I / O on the modem's underside) is located on the side of the modem. NOT NOT E : If the power light does not illuminate, the modem may not be turned on. Make sure the power supply is connected between the modem and the electrical outlet. If you have Windows 95/98/Me: Step 5: Install the modem drivers Turn on your computer. After the New Hardware Wizard detects your modem, insert the Installation CD-ROM into your CD-ROM drive. Follow the onscreen prompts to complete the installation. If you have Windows NT: Step 5: Install the modem drivers Turn your computer on. Insert your Installation CD-ROM before you log in. Click Windows tart, Settings, Panel anel. Modems. Start Settings and Control Panel Double-click Modems When the Install New Modem screen appears, click Next to have Windows detect your new modem. When your modem is detected, click Change Click Have Disk Make sure the location of your CD-ROM drive is Change. Disk. selected. Select U.S. Robotics. Select U.S. Robotics 56K Ext (non-PnP). Click OK and then Next. When you see the Modems Properties tab, you will see the COM port that is assigned to your modem. Click Close. If the Systems Settings Change window appears, click Yes to restart your computer. 5 If you have Windows 2000: Step 5: Update the driver from the Installation CD-ROM Click Windows Start, Settings, and Control Panel. Double-click System, click the Hardware tab, and click the Device Manager button. Click to expand Modems, and double-click Standard Modem. Click the Driver tab and click the Update Driver button. When the Upgrade Device Driver window appears, click Next. Select Search for a suitable driver for my device (recommended) and click Next. Select CD-ROM drives, click Next, and then click Next again. A Digital Signature Not Found warning may appear*. If it does, click Yes. Click Finish to complete the installation. If you have Windows XP: Step 5: Install the modem drivers Turn on your computer. After the New Hardware Wizard detects your modem, insert the Installation CD-ROM into your CD-ROM drive. Wait while the Wizard searches. Select U.S. Robotics 56K FAX EXT and click Next. A Windows Logo testing message will appear*. Click Anyway. Continue Anyway Click Finish to complete the installation. * U.S. Robotics has thoroughly tested in conjunction with the supported hardware and has verified compatibility with Windows 2000/XP. All Windows Operating Systems: Step 6: Install the communications software. Eject and reinsert the Installation CD into the CD-ROM drive. An interface will appear that will enable you to install Internet Call Notification, and Phonetools/Winphone software and view the User Guide for your modem. (If the interface does not appear automatically, click Windows Start and then click Run In the Run dialog box, type D:\setup.exe If your Run. D:\setup.exe. CD-ROM drive uses a different letter, type that letter in place of "D"). Troubleshooting sure If you have any difficulty with your modem, first make sure that it was correctly. installed correctly. Windows 95/98/Me: Click Windows Start Settings and then Control Panel Doubletart, Settings, Panel anel. click the Modems icon. In the Modems Properties screen, you should see a description for your modem. Click the Diagnostics tab. Make sure that the correct modem is highlighted. Click the More Info button. You should see a series of commands and More responses from the modem. This means that the installation was a success. If your modem is not listed and/or you do not see a series of commands and responses, check that all connectors and power cables are properly connected to your modem and the back of your computer. Check that the modem is switched on and the CS or PWR light is illuminated. Shut down and restart your PC. Check your modem again using the Control Panel as described above. Windows NT: Click Windows Start Settings and then Control Panel Double-click the tart, Settings, Panel anel. Modems icon. In the Modems Properties screen, you should see a description for your modem. Windows 2000/XP: Click Windows Start Settings (if applicable), and then Control tart, anel. Panel Double-click the Phone and Modem Options icon. Click the Modems tab. Make sure that the correct modem is highlighted. Click the Properties button. Click the Diagnostics tab. Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a 6 success. If your modem is not listed and/or you do not see a series of commands and responses, check that all connectors and power cables are properly connected to your modem and the back of your computer. Check that the modem is switched on and the CS or the PWR light is illuminated. Shut down and restart your PC. Check your modem again using the Control Panel as described above. PROB OBL My software recognizing PROBLE M: My software isn't recognizing my modem. Your communications software may not function properly if you have more than one version of the software installed, you are using an older version, or you have more than one communications software package installed on your system. We highly recommend using the communications software provided with your modem on the Installation CD-ROM. Your software's COM port settings may be incorrect. There should be a place in the Setup section of your software that addresses port settings. Make sure the software's port settings match those for your modem. Check your communication software's documentation for instructions on adjusting the port settings in your software. PROB OBL My PROBLE M: My modem won't dial out or doesn't answer incoming calls. FOR BOTH DIALI LING AN ANSWE PROB OBL FO R BOTH DIALI NG AN D AN SWE R I NG PROBLE MS: You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box if possible. US OFF OFF ICE US E RS: You may have plugged your modem's phone cord into a digital line. Contact the department responsible for your phone system if you are unsure whether or not your phone line is digital. If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing. MAI US AIL VOICE MAI L US E RS: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. PROB OBL My PROBLE M: My modem sounds like it's trying to connect to another modem but fails. You may have a poor connection. All calls are routed differently, so try placing the call again. PROBLE M: My modem isn't achieving a 56K Internet connection. PROB OBL My The V.90/V.92 protocol allows for download speeds of up to 56K, but line conditions may affect the actual speeds during a given connection. Due to unusual telephone line configurations, some users will not be able to take full advantage of V.90/V.92 technology at this time. In order to achieve a 56K connection: · The server you're dialling in to must support and provide a digital V.90/V.92 signal. Your ISP can provide you with a list of dial-up connections and information on what those connections currently support. 7 · · The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one analogue-to-digital conversion. The 56K signal from your ISP begins as a digital signal. Somewhere between the ISP and your modem, there will be a digital-to-analogue signal conversion so that your modem can receive the data. There must be no more than one analogue-to-digital signal conversion in the path from your ISP to your modem. If more than one analogue-to-digital conversion occurs, your connect speeds will default to V.34 (33.6 Kbps). There may also be impairments on the local lines between your ISP and your modem. These impairments can prevent or limit V.90/V.92 connection speeds. All telephone calls are routed differently, so you should try making your 56K connection several times. One way to test this is to dial into a long distance location. Long distance lines are often much clearer than local lines. It is important to note that telephone companies are constantly upgrading their systems. Lines that do not support 56K today may support 56K in the near future. Your modem must be connecting to a V.90/V.92 server. A pair of 56K modems will not connect to each other at 56K speeds. Support Resources If you have not fixed your problem after trying the suggestions in the "Troubleshooting" section, you can receive additional help ...